Frequently Asked Questions
Everything you need to know about your Vidrate shopping experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim and oversized styles.
What is Vidrate's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, Vidrate ships to over 50 countries worldwide. International delivery times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Vidrate garments?
To maintain the quality of our fabrics, we recommend washing in cold water and hanging to dry. Specific care instructions are located on the inner label of every garment.